Microsoft Dynamics Field Service App

The dynamics 365 field service business application helps organizations deliver onsite service to customer locations.

Microsoft dynamics field service app.

Before field technicians can use the field service mobile app a customer engagement administrator needs to install the field service mobile configuration tool and related mobile project. With field service for dynamics 365 you can. Field service dynamics 365 is a mobile app designed and optimized for technicians to view dynamics 365 field service work orders customer assets accounts and contacts. Provide additional expertise to your technicians consult with experts in real time to solve problems faster and perform remote inspections with dynamics 365 remote assist.

1 10 users minimum of qualifying dynamics 365 app. Today microsoft released the field service mobile 2020 model driven app. The application combines workflow automation scheduling algorithms and mobility to set mobile workers up for success when they re onsite with customers fixing issues. 3 included with sales enterprise customer service enterprise field service project service automation marketing and human resources.

The field service mobile app gives field technicians the information they need to get to a customer location and complete work orders quickly. The mobile application is entirely customizable and extensible allowing any organization to brand the application as its own define what types of data field service workers can access and much more. This is a huge step forward and a couple of things to call out that will make everyone s life easier. Use the field service mobile app powered by microsoft power apps to track all service activity including offline access to bookings work orders and assets using iot alerts and commands.

The app will be managed in the same way that any model driven app is. Access information online or offline and automatically synchronize data when a connection is available display up to the minute multi day field agent schedules and job details get turn by turn driving directions to job sites call and email contacts and browse their websites within the app update work schedule status in real time see work order problems on the schedule reassign schedules directly from the device change unassigned slots. Dynamics 365 for field service provides the cross platform multi device field service mobile application that is specifically crafted to the field service worker s needs. Deliver exceptional customer experiences using dynamics 365 field service to dispatch the right resource at the right time to the right place with all the tools to succeed the first time.

Offline profiles are configured within the standard offline mobile profiles. Additional capacity may be purchased separately. Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Dynamics 365 field service provides the cross platform multi device field service mobile application that is crafted to the field service worker s needs.